Tips On How To Explain Crowd Control Barriers To Angry People


Situations wherein people waiting in line and having to follow crowd control barriers turn angry is always happening. Just imagine what they go through just to get their tickets or watch their show. When they wait too long and get impatient, bumping, pushing, shoving can happen. Crowd control barriers can also make it possible for petty thieves to work their magic. It’s sometimes a formula for disaster. Here are some tips on how to keep people waiting in line from getting angry and turning on each other.

First, it would be good to have staff and security personnel manning the crowd. Just their presence alone can stifle any potentially disastrous situations.

Second, keep people entertained while they wait. You can set up wide screens with music videos or some form of entertainment so they don’t have time to get unruly or angry.

Third, have staff go around explaining why there are crowd control barriers at all. Most people would understand the need for organization provided you get to them early on. Don’t wait for the last minute to start talking to them because their mood could already be a little snarly.

Fourth, don’t keep them waiting unreasonable lengths of time without any movement. Try to keep the lines moving forward. If there problems, solve it without affecting the pace. This means getting someone else to solve the problem instead of your frontliners. This way everyone gets to keep moving and no one is going to get a chance to get angry at all. It would require you to have troubleshooters around who are capable to making decisions and are used to resolving issues. You will need them anyway with large crowds.